Privacy Policy

1. About MobiLearn

MobiLearn is an enterprise learning platform owned and operated by Vilok Solutions Private Limited.

Registered Office:

MobiLearn provides organizations with technology for creating, delivering, managing, assessing and measuring workforce learning across web and mobile environments.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

• The MobiLearn website and associated webpages
• MobiLearn web applications
• MobiLearn mobile applications
• Administrator and learner portals
• Demo and enquiry forms
• Customer support interactions
• Events, webinars and business communications
• Enterprise integrations and connected systems
• Other services operated by MobiLearn

This Policy may apply to website visitors, prospective customers, customer representatives, administrators, employees, learners, partners and other individuals interacting with MobiLearn.

Where MobiLearn is provided to you by your employer, institution or another organization, additional terms agreed between MobiLearn and that organization may apply.

3. Our Role in Processing Personal Data

Depending on how MobiLearn is used, our role may differ.

For information collected directly through our website, sales enquiries, events, marketing activities and our own business operations, Vilok Solutions Private Limited may act as the data controller or equivalent entity under applicable privacy laws.

For enterprise customers using MobiLearn to deliver learning to their workforce, the customer generally determines why learner information is processed and which information is uploaded to MobiLearn. In such circumstances, MobiLearn may process personal information on behalf of the customer in accordance with our contractual obligations and the customer's instructions.

If you use MobiLearn through your employer or another organization, certain privacy requests may therefore need to be directed to that organization.

4. Information We Collect

The information we collect depends upon your relationship with MobiLearn and the Services you use.

4.1 Information You Provide to Us

You may provide information such as:

• Name
• Business email address
• Telephone number
• Company or organization
• Job title
• Country
• Information submitted through enquiry or demo forms
• Communications with our sales or support teams
• Information submitted when registering for events or webinars
• Feedback or survey responses

You are not generally required to provide personal information merely to browse publicly available sections of our website.

4.2 Enterprise Account Information

When an organization uses MobiLearn, it may provide information required to establish and administer learner accounts.

This may include:

• Name
• Employee or learner ID
• Business email address
• Department
• Designation or role
• Business unit
• Location
• Reporting manager
• Team or learner group
• Organization specific identifiers

The precise information processed depends on the configuration selected by the customer.

4.3 Learning and Performance Information

When you use MobiLearn as a learner, the platform may process information generated through your learning activities, including:

• Courses assigned
• Course progress
• Completion status
• Video or content consumption
• Assessment and quiz responses
• Assessment scores
• Number of attempts
• Certificates
• Points and badges
• Leaderboard information
• Learning activity
• Feedback and survey responses
• Time spent on learning activities

This information may be made available to authorized administrators, managers, HR, L&D, compliance or other authorized personnel within your organization depending on its MobiLearn configuration.

4.4 Technical and Usage Information

When you access MobiLearn, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Application version
• Language settings
• Login timestamps
• Session information
• Pages or screens accessed
• Application activity
• Error and diagnostic information
• Security logs

This information helps us operate, secure and improve our Services.

5. Information from Other Sources

We may receive information from other sources where permitted by applicable law.

These sources may include:

• Your employer or organization
• HRMS or HRIS platforms
• Learning management systems
• Identity and Single Sign On providers
• CRM systems
• Enterprise applications
• Authorized integration partners
• Publicly available professional information
• Business partners

Where integrations are configured by an enterprise customer, information may be exchanged between MobiLearn and the customer's authorized systems in accordance with the customer's instructions.

6. Cookies and Similar Technologies

Our website and Services may use cookies and similar technologies.

Essential cookies may be used for functions such as authentication, security, session management and website operation.

Where applicable, analytics or other nonessential cookies may be used to understand how visitors interact with our website and Services.

Users may manage applicable cookie preferences through available cookie controls or browser settings.

Disabling certain cookies may affect the functionality of parts of the website or Services.

7. How We Use Personal Information

We may process personal information to:

• Provide and operate MobiLearn
• Create and administer accounts
• Authenticate users
• Deliver learning content
• Assign courses and learning paths
• Record learning progress
• Conduct assessments
• Generate certificates
• Operate points, badges and leaderboards
• Generate learning reports and analytics
• Provide administrators with learning insights
• Respond to enquiries and support requests
• Provide product demonstrations
• Maintain and improve our Services
• Develop new features and capabilities
• Diagnose technical problems
• Maintain platform security
• Prevent fraud or unauthorized access
• Manage our customer relationships
• Fulfil contractual obligations
• Comply with applicable laws and regulatory requirements

Where information is aggregated or anonymized so that an individual cannot reasonably be identified, we may use such information for analytics, benchmarking, service improvement and business intelligence.

8. Enterprise Learning Analytics

MobiLearn enables organizations to understand how learning programs are being used and completed.

Depending upon customer configuration, authorized users may have access to information such as:

• Course completion
• Assessment performance
• Learning engagement
• Content consumption
• Training compliance
• Certifications
• Knowledge gaps
• Learning progress by team, department, region or role

The organization using MobiLearn determines how these insights are used within its business and who is authorized to access them.

9. How We Share Information

MobiLearn does not sell personal information.

We may disclose information in limited circumstances necessary to operate our Services.

9.1 Your Organization

If you access MobiLearn through an employer, institution or other organization, authorized representatives of that organization may access information relating to your learning activities.

9.2 Service Providers

We may use authorized service providers to support functions such as:

• Cloud infrastructure
• Data hosting and storage
• Email delivery
• Notifications
• Analytics
• Application monitoring
• Security
• Customer support
• Communication services

Such providers are permitted to process information only as necessary to perform the relevant services and subject to applicable contractual and security requirements.

9.3 Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Comply with court orders or legal proceedings
• Investigate suspected unlawful activity
• Enforce contractual rights
• Protect the security and integrity of MobiLearn
• Protect the rights, property or safety of MobiLearn, our customers, users or others

9.4 Business Transactions

If MobiLearn or Vilok Solutions Private Limited is involved in a merger, acquisition, restructuring, financing or sale of all or part of its business or assets, information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

10. Data Hosting and Deployment

MobiLearn supports different enterprise deployment models.

Depending upon the customer's requirements and contractual arrangement, these may include:

• Shared cloud
• Dedicated cloud
• Customer cloud
• Private VPC
• On premises deployment

The location, infrastructure, responsibilities and data residency arrangements may therefore differ between customer deployments.

Where specific data residency requirements apply, these are addressed as part of the applicable customer agreement and deployment architecture.

11. International Data Transfers

MobiLearn serves organizations operating across different countries and regions.

Personal information may therefore be processed in countries other than the country in which an individual is located, depending upon the deployment configuration, customer requirements and service providers involved.

Where required by applicable law, MobiLearn implements appropriate contractual, organizational and technical safeguards for international transfers of personal information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide contracted Services
• Maintain customer and learner accounts
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain appropriate business records
• Enforce agreements
• Maintain security and audit records

For enterprise deployments, retention periods may also be determined by contractual arrangements and the customer's retention requirements.

At the end of an applicable retention period, information may be deleted, anonymized or securely archived where retention remains legally required.

13. Data Security

MobiLearn uses technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration or disclosure.

Depending upon the deployment and applicable customer requirements, these measures may include:

• Encryption of data in transit
• Encryption of stored data
• Role based access controls
• Authentication controls
• Administrative access controls
• System logging and monitoring
• Vulnerability assessment
• Security testing
• Backup and recovery procedures
• Infrastructure security controls

No internet based service can guarantee absolute security. We therefore continually review our controls and security practices according to the nature of the Services and information being processed.

14. Your Privacy Rights

Depending upon the privacy laws applicable to you, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Object to certain processing
• Request restriction of processing
• Request information about how your data is processed
• Request portability of applicable information
• Opt out of eligible marketing communications

Certain rights are subject to exceptions and limitations under applicable laws.

If your MobiLearn account is provided by your employer or another organization, you should ordinarily contact your organization's administrator regarding information controlled by that organization.

MobiLearn will assist its enterprise customers with appropriate privacy requests where required.

15. Marketing Communications

Where permitted by applicable law, we may communicate with business contacts regarding MobiLearn products, services, events, resources or updates.

Recipients may opt out of eligible marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending essential service, security, contractual or account related communications.

16. Customer Support

When you contact MobiLearn for support, we may process information contained in your communication as necessary to:

• Identify the issue
• Investigate technical problems
• Respond to requests
• Resolve complaints
• Maintain support records
• Improve our Services

Customers should avoid submitting unnecessary sensitive personal information through support communications.

17. Third Party Services and Links

Our website or Services may contain links to third party websites or services.

MobiLearn is not responsible for the privacy practices, security or content of independently operated third party services.

We recommend reviewing the applicable privacy policies before providing personal information to third parties.

18. Children's Privacy

MobiLearn is primarily designed as an enterprise and institutional learning platform.

We do not knowingly collect personal information directly from children without appropriate authorization or consent where such consent is required by applicable law.

Where an organization uses MobiLearn for learners who are minors, that organization is responsible for ensuring that appropriate authorization, consent and other legal requirements are satisfied before providing personal information to MobiLearn.

19. Lawful Basis for Processing

Where applicable privacy laws require a lawful basis for processing, MobiLearn may rely upon:

• Performance of a contract
• Consent
• Compliance with legal obligations
• Legitimate business interests
• Other lawful grounds permitted under applicable law

Where processing is based on consent, individuals may withdraw that consent subject to applicable legal and contractual limitations.

Where processing is based on legitimate interests, we consider those interests against the rights and freedoms of affected individuals.

20. Data Protection and Applicable Privacy Laws

MobiLearn operates across multiple jurisdictions and seeks to process personal information in accordance with applicable privacy and data protection requirements.

Depending upon the customer, individual and processing activity, applicable requirements may include India's Digital Personal Data Protection framework, the European Union's General Data Protection Regulation and other relevant national or regional privacy laws.

Specific contractual requirements for enterprise customers may additionally be addressed through data processing agreements or other contractual documentation.

21. Changes to This Privacy Policy

MobiLearn may update this Privacy Policy periodically to reflect:

• Changes to our Services
• New product capabilities
• Changes in processing activities
• Changes to applicable laws
• Security or operational requirements

The latest version will be published on our website with the applicable “Last Updated” date.

Where a change materially affects how personal information is processed, we may provide additional notice where required by applicable law.

22. Contact Us

For questions, concerns or requests regarding this Privacy Policy or MobiLearn's handling of personal information, please contact:

For enterprise users, privacy requests concerning information provided by your employer or organization may also be directed to your organization's MobiLearn administrator.